📦 Shipping Information
At souvenirs-from.com, we partner with trusted local suppliers from around the world to bring you authentic souvenirs straight from their country of origin.
- Estimated delivery time:
Orders typically arrive within 3 to 14 business days, depending on the destination and the origin of the items. - Multiple shipments:
Your order may arrive in separate packages, as items could be shipped from different countries. - Tracking:
All packages include a tracking number. You’ll receive an email with the tracking link as soon as your item has been shipped. - Shipping area:
We currently ship to most countries within Europe.
Please note: shipping times may vary slightly due to customs, local holidays, or unexpected delays.
🔁 Returns & Refunds
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
- Return period:
You may request a return within 14 days of receiving your order. - Return conditions:
Items must be unused, in original packaging, and in the same condition as when you received them. - Return process:
To start a return, simply contact our customer service at info@souvenirs-from.com with your order number and the reason for return. We will guide you through the process. - Refunds:
Once we’ve received and inspected your return, we will issue a full refund (excluding original shipping costs) to your original payment method.
Please note: return shipping costs are the responsibility of the customer.
💬 Need Help?
If you have any questions about your delivery or return, feel free to contact us anytime at info@souvenirs-from.com.