Privacy Policy
Effective date: [Insert Date]
This Privacy Policy explains how souvenirs-from.com (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit or make a purchase from our website, in accordance with the General Data Protection Regulation (GDPR).
1.
Who We Are
souvenirs-from.com
Email: support@souvenirs-from.com
Registered in: [Insert Country]
Website: https://souvenirs-from.com
We are the data controller responsible for your personal information.
2.
What Personal Data We Collect
When you use our website, we may collect the following data:
- Contact details: name, email address, phone number
- Shipping details: delivery address, billing address
- Order information: purchased items, order number, payment method (not card details)
- Account information: if you create an account
- Technical data: IP address, browser type, time zone, device information
- Cookies & usage data: to enhance your experience and for analytics
We do not store or have access to your full credit card information. Payments are handled securely by our payment providers (e.g. PayPal, Stripe).
3.
How We Use Your Data
We use your data to:
- Process and fulfill your orders
- Provide customer support
- Send order and shipping confirmations
- Improve our website and services
- Comply with legal obligations
- Send optional marketing emails (with your consent)
4.
Legal Grounds for Processing
Under GDPR, we rely on the following legal bases:
- Contractual necessity – to process your order
- Legal obligation – for tax, accounting, or fraud prevention
- Consent – for optional email marketing
- Legitimate interests – to improve our services and protect our platform
5.
Cookies
We use cookies to:
- Enable website functionality
- Analyze traffic
- Personalize user experience
You can control or disable cookies through your browser settings. For more information, please see our [Cookie Policy].
6.
Data Sharing
We only share your personal data with:
- Shipping providers – to deliver your order
- Payment processors – to handle secure payments
- Analytics tools (e.g. Google Analytics) – to improve our service
- IT service providers – for technical support and hosting
We do not sell your data to third parties.
7.
Data Retention
We retain your data:
- As long as necessary for order processing and legal compliance
- Up to 7 years for accounting and tax records
- Until you delete your customer account or withdraw your consent (for marketing)
8.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time (for marketing)
- Receive a copy of your data (data portability)
- File a complaint with a Data Protection Authority
To exercise any of these rights, contact us at support@souvenirs-from.com.
9.
Data Security
We take data protection seriously and use:
- SSL encryption
- Secure payment processing
- Access control and regular updates
- Trusted third-party services
10.
International Data Transfers
Because our suppliers and service providers may operate globally, your personal data may be transferred outside the European Economic Area (EEA). We ensure that such transfers comply with GDPR safeguards, including Standard Contractual Clauses where required.
11.
Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we will update the “Effective Date” at the top of this page. You are encouraged to review this policy regularly.
12.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: support@souvenirs-from.com
Website: https://souvenirs-from.com